customers can claim compensation after the outage

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Will BNP Paribas Bank make a commercial move? As a reminder, she was affected this Tuesday by a national breakdown. Thus, its customers, but also those of its Belgian Fortis subsidiary and the online bank Hello Bank, could not pay by credit card, withdraw money from distributors or access their account online. "As a depository, the bank is subject to an obligation of result and security," said Serge Maître, president of the French Association of Bank Users (Afub), contacted by Capital. "The customers of BNP Paribas can therefore invoke non-pecuniary damage and seek compensation for breach of contractual trust and disturbance to peaceful enjoyment," he adds. In concrete terms, it is necessary to seize the magistrate's court, a free procedure, and to provide evidence of the damage suffered. As for damages, the amounts vary according to the cases and the judges.

But engaging in such lawsuits is not necessarily the best solution. "The first step is to contact your bank advisor and your agency manager," says Serge Master of the Afub. "You can try to get an amicable repair, by claiming, for example, free of certain benefits for a specified period. To note, BNP Paribas charges the expenses of account keeping to 2.5 euros per month, "he says. But, if you still can not find any agreement, it is still possible to freely seize the mediator of your bank. It can only be reached by e-mail or post and the address is on your account statement. Although the mediator has only a recommendation role, he can quickly resolve the disagreement. Then, if the bank still stands on its positions, you can seize the customer protection service of the Prudential Supervisory and Resolution Authority (APCR), the last resort before

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"data-reactid =" 25 ">BNP Paribas: customers can claim compensation after the breakdown
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